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SSTSCustomerSatisfactionSurvey2018
SSTS-CSS-2017SalesOfStds
SSTS-CSS-2017SISD
SSTS-CSS-2017MSD
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SSTS-CSS-2017MSD
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​​SIRIM STS CSS 2017
MALAYSIAN STANDARDS DEVELOPMENT SURVEY
sectionA
A1. How do you know about our services?
Emails
Letters
Seminars
Exhibitions
Newspapers
Website
Brochures
Referrals
A2. How often do you seek SIRIM STS services in year 2017?
None
Once
Twice
3 times & above
A3. Your company category
Industry
Government
GLC
MNC
SME
NGO
Higher Institution
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
satisfactionlevel
sectionB
B1. Accessibility to SIRIM STS personnel
1
2
3
4
5
B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
sectionC
C1. EXPERTISE OF SECRETARY
1
2
3
4
5
C1.1 Knowledge in standards development procedures
C1.2 Communication skills
C2. ORGANISATIONAL EFFICIENCY
1
2
3
4
5
C2.1 Timeliness (meeting preparation/document distribution)
C2.2 Information dissemination
C2.3 Ease of contact with secretary (eg. telephone, emails, fax)
C2.4 Follow-up actions adequately taken
C3. PHYSICAL FACILITIES AND ENVIRONMENT
1
2
3
4
5
C3.1 Meeting rooms: Adequacy of audio visual equipment
C3.2 Meeting rooms: Cleanliness
C3.3 Meeting rooms: Comfort
C3.4 Proper signage and directions to meeting rooms
C4 CUSTOMER SERVICE
1
2
3
4
5
C4.1 Responsiveness to phone calls
C4.2 Courtesy level of staff
C4.3 Refreshments
sectionD
D1. CUSTOMER SATISFACTION
1
2
3
4
5
D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
YES
NO
If not, please state your reason:
Rich text editor If not, please state your reason:
D1.3 Comments or suggestions for improvement. Please specify:
Rich text editor D1.3 Comments or suggestions for improvement. Please specify:
respondent
Respondent's Name:
Company Name & Address:
Rich text editor Company Name & Address:
Contact No:
E-mail:
endofquestion