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SSTS-CSS-2017SalesOfStds

sectionA HIDDEN
A1. How do you know about our services? Referrals
A2. How often do you seek SIRIM STS services in year 2017? Twice
A3. Your company category GLC
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale: HIDDEN
satisfactionlevel HIDDEN
sectionB HIDDEN
B1. Accessibility to SIRIM STS personnel
    
  12345
B1.1 Through telephone 
B1.2 Prompt reply to messages 
B1.3 Call transferred to appropriate section 
sectionC HIDDEN
C1. QUALITY OF SERVICES
    
  12345
C1.1 Ease of contact with sales personnel (eg. telephone, emails, fax) 
C1.2 How do you find the delivery time? 
C1.3 How satisfied are you with the response from our sales personnel? 
sectionD HIDDEN
D1. CUSTOMER SATISFACTION
    
  12345
D1.1 Overall satisfaction of our services to your company 
D1.2 Will you continue to do business with SIRIM STS? YES
If not, please state your reason:
 
D1.3 Comments or suggestions for improvement. Please specify:
1. Update new standards that are ready for purchase and inform customers via email (monthly) by referring to their previous purchasing standard records.
 
2. prefer to purchase standard in the form of sofcopy (pdf) instead of hardcopy for all types of standards.​

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respondent HIDDEN
Respondent's Name: MOHD KHIRUL ANUAR SAADON
Company Name & Address:

SIRIM QAS International Sdn. Bhd

Electrical & Electronics 1 Section (EEST1)​
Contact No: 03 5544 6187
E-mail: mdkhirul@sirim.my
endofquestion HIDDEN