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SSTSCustomerSatisfactionSurvey2018
SSTS-CSS-2017SalesOfStds
SSTS-CSS-2017SISD
SSTS-CSS-2017MSD
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SSTS-CSS-2017SISD
SECTION A: DEMOGRAPHICS
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A1. How do you know about our services?
Emails; Letters; Seminars; Exhibitions; Newspapers; Website; Brochures; Referrals
A2. How often do you seek SIRIM STS services in year 2017?
None; Once; Twice; 3 times & above
A3. Your company category
company
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
(Image: SCALE DOUBLE HEAD ARROWs)
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SECTION B: CUSTOMER SERVICE
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B1. Accessibility to SIRIM STS personnel
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B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES
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C1. QUALITY OF SERVICES
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C1.1 Project / service was delivered according to specifications / requirements and quality as specified by the customer
C1.2 Project / service was completed in accordance to the agreed timeline
C1.3 Any changes / issues were communicated promptly and resolved accordingly
C1.4 Appointed team members were focus oriented and committed
C1.5 Assigned personnel were competent in the execution and management of the project / service
C1.6 Pricing of the project / service was equitable to the work delivered
C2. Will you recommend the service provider to other customers?
YES
SECTION D: OVERALL PERFORMANCE
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D1. CUSTOMER SATISFACTION
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D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
If not, please state your reason:
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D1.3 Comments or suggestions for improvement. Please specify:
Respondent's Name:
Company Name & Address:
Contact No:
E-mail:
Created at 4/24/2019 9:57 PM by
Last modified at 4/24/2019 9:57 PM by