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SSTSCustomerSatisfactionSurvey2018
SSTS-CSS-2017SalesOfStds
SSTS-CSS-2017SISD
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SSTS-CSS-2017SISD
​SIRIM STS CSS 2017
SIRIM INDUSTRY STANDARDS DEVELOPMENT SURVEY
SECTION A: DEMOGRAPHICS
A1. How do you know about our services?
Emails
Letters
Seminars
Exhibitions
Newspapers
Website
Brochures
Referrals
A2. How often do you seek SIRIM STS services in year 2017?
None
Once
Twice
3 times & above
A3. Your company category
Your
company
category
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
(Image: SCALE DOUBLE HEAD ARROWs)
SECTION B: CUSTOMER SERVICE
B1. Accessibility to SIRIM STS personnel
1
2
3
4
5
B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES
C1. QUALITY OF SERVICES
1
2
3
4
5
C1.1 Project / service was delivered according to specifications / requirements and quality as specified by the customer
C1.2 Project / service was completed in accordance to the agreed timeline
C1.3 Any changes / issues were communicated promptly and resolved accordingly
C1.4 Appointed team members were focus oriented and committed
C1.5 Assigned personnel were competent in the execution and management of the project / service
C1.6 Pricing of the project / service was equitable to the work delivered
C2. Will you recommend the service provider to other customers?
YES
YES With Condition
NO
SECTION D: OVERALL PERFORMANCE
D1. CUSTOMER SATISFACTION
1
2
3
4
5
D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
YES
NO
If not, please state your reason:
Rich text editor If not, please state your reason:
D1.3 Comments or suggestions for improvement. Please specify:
Rich text editor D1.3 Comments or suggestions for improvement. Please specify:
Respondent's Name:
Company Name & Address:
Rich text editor Company Name & Address:
Contact No:
E-mail:
