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SSTS-CSS-2017SISD

SECTION A: DEMOGRAPHICS HIDDEN
A1. How do you know about our services? Emails
A2. How often do you seek SIRIM STS services in year 2017? None
A3. Your company category company
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
(Image: SCALE DOUBLE HEAD ARROWs)		 HIDDEN
SECTION B: CUSTOMER SERVICE HIDDEN
B1. Accessibility to SIRIM STS personnel
    
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B1.1 Through telephone 
B1.2 Prompt reply to messages 
B1.3 Call transferred to appropriate section 
SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES HIDDEN
C1. QUALITY OF SERVICES
    
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C1.1 Project / service was delivered according to specifications / requirements and quality as specified by the customer 
C1.2 Project / service was completed in accordance to the agreed timeline 
C1.3 Any changes / issues were communicated promptly and resolved accordingly 
C1.4 Appointed team members were focus oriented and committed 
C1.5 Assigned personnel were competent in the execution and management of the project / service 
C1.6 Pricing of the project / service was equitable to the work delivered 
C2. Will you recommend the service provider to other customers? YES
SECTION D: OVERALL PERFORMANCE HIDDEN
D1. CUSTOMER SATISFACTION
    
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D1.1 Overall satisfaction of our services to your company 
D1.2 Will you continue to do business with SIRIM STS? YES
If not, please state your reason:

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D1.3 Comments or suggestions for improvement. Please specify:

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Respondent's Name:  
Company Name & Address:
 
Contact No:  
E-mail: