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SSTSCustomerSatisfactionSurvey2018
SSTS-CSS-2017SalesOfStds
SSTS-CSS-2017SISD
SSTS-CSS-2017MSD
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SSTS-CSS-2017SISD
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SECTION A: DEMOGRAPHICS
SECTION A: DEMOGRAPHICS field value.
A1. How do you know about our services?
Emails, Letters, Seminars
A2. How often do you seek SIRIM STS services in year 2017?
None, Once, Twice
A3. Your company category
Your, company, category
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
(Image: SCALE DOUBLE HEAD ARROWs)
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale: (Image: SCALE DOUBLE HEAD ARROWs) field value.
SECTION B: CUSTOMER SERVICE
SECTION B: CUSTOMER SERVICE field value.
B1. Accessibility to SIRIM STS personnel
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3
4
5
B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES
SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES field value.
C1. QUALITY OF SERVICES
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2
3
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5
C1.1 Project / service was delivered according to specifications / requirements and quality as specified by the customer
C1.2 Project / service was completed in accordance to the agreed timeline
C1.3 Any changes / issues were communicated promptly and resolved accordingly
C1.4 Appointed team members were focus oriented and committed
C1.5 Assigned personnel were competent in the execution and management of the project / service
C1.6 Pricing of the project / service was equitable to the work delivered
C2. Will you recommend the service provider to other customers?
YES
SECTION D: OVERALL PERFORMANCE
SECTION D: OVERALL PERFORMANCE field value.
D1. CUSTOMER SATISFACTION
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4
5
D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
YES
If not, please state your reason:
If not, please state your reason: field value.
D1.3 Comments or suggestions for improvement. Please specify:
D1.3 Comments or suggestions for improvement. Please specify: field value.
Respondent's Name:
Respondent's Name: field value.
Company Name & Address:
Company Name & Address: field value.
Contact No:
Contact No: field value.
E-mail:
E-mail: field value.
Created at 3/29/2024 5:37 PM by
Last modified at 3/29/2024 5:37 PM by