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SSTS-CSS-2017SISD

SECTION A: DEMOGRAPHICS HIDDEN
A1. How do you know about our services? Emails; Letters; Seminars; Exhibitions; Newspapers; Website; Brochures; Referrals
A2. How often do you seek SIRIM STS services in year 2017? None; Once; Twice; 3 times & above
A3. Your company category company
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
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SECTION B: CUSTOMER SERVICE HIDDEN
B1. Accessibility to SIRIM STS personnel
    
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B1.1 Through telephone 
B1.2 Prompt reply to messages 
B1.3 Call transferred to appropriate section 
SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES HIDDEN
C1. QUALITY OF SERVICES
    
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C1.1 Project / service was delivered according to specifications / requirements and quality as specified by the customer 
C1.2 Project / service was completed in accordance to the agreed timeline 
C1.3 Any changes / issues were communicated promptly and resolved accordingly 
C1.4 Appointed team members were focus oriented and committed 
C1.5 Assigned personnel were competent in the execution and management of the project / service 
C1.6 Pricing of the project / service was equitable to the work delivered 
C2. Will you recommend the service provider to other customers? YES
SECTION D: OVERALL PERFORMANCE HIDDEN
D1. CUSTOMER SATISFACTION
    
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D1.1 Overall satisfaction of our services to your company 
D1.2 Will you continue to do business with SIRIM STS?  
If not, please state your reason:

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D1.3 Comments or suggestions for improvement. Please specify:
 
Respondent's Name:  
Company Name & Address:
 
Contact No:  
E-mail: