SSTS-CSS-2017SISD

B1.1 Through telephone

B1.2 Prompt reply to messages

B1.3 Call transferred to appropriate section

SECTION A: DEMOGRAPHICS

HIDDEN

A1. How do you know about our services?

A2. How often do you seek SIRIM STS services in year 2017?

A3. Your company category

Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
(Image: SCALE DOUBLE HEAD ARROWs)

HIDDEN

SECTION B: CUSTOMER SERVICE

HIDDEN

B1. Accessibility to SIRIM STS personnel

SECTION C: SIRIM INDUSTRY STANDARDS DEVELOPMENT ACTIVITIES

HIDDEN

C1. QUALITY OF SERVICES


	1	2	3	4	5

C1.1 Project / service was delivered according to specifications / requirements and quality as specified by the customer
C1.2 Project / service was completed in accordance to the agreed timeline
C1.3 Any changes / issues were communicated promptly and resolved accordingly
C1.4 Appointed team members were focus oriented and committed
C1.5 Assigned personnel were competent in the execution and management of the project / service
C1.6 Pricing of the project / service was equitable to the work delivered

C2. Will you recommend the service provider to other customers?

SECTION D: OVERALL PERFORMANCE

HIDDEN

D1. CUSTOMER SATISFACTION

D1.2 Will you continue to do business with SIRIM STS?

If not, please state your reason: