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SSTSCustomerSatisfactionSurvey2018
SSTS-CSS-2017SalesOfStds
SSTS-CSS-2017SISD
SSTS-CSS-2017MSD
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SSTS-CSS-2017-TrainingConsultancy
SIRIM STS CSS 2017
TRAINING & CONSULTANCY SERVICE
sectionA
A1. How do you know about our services?
Emails
Letters
Seminars
Exhibitions
Newspapers
Website
Brochures
Referrals
A2. How often do you seek SIRIM STS services in year 2017?
None
Once
Twice
3 times & above
A3. Your company category
Industry
Government
GLC
MNC
SME
NGO
Higher Institution
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
satisfactionlevel
sectionB
B1. Accessibility to SIRIM STS personnel
1
2
3
4
5
B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
sectionC
C1. QUALITY OF SERVICES
1
2
3
4
5
C1.1 Answering enquiries
C1.2 Issuance of quotations
C1.3 Confirmation of trainings
C1.4 Availability of brochures
C1.5 Trainer’s CV
C1.6 Issuance of certificates
C1.7 Issuance of receipts
C1.8 Issuance of tax invoices
C2. Will you send your staff to our training in the future?
YES
NO
C3. Have the competencies of your staff improved after attending our training?
YES
NO
sectionD
D1. CUSTOMER SATISFACTION
1
2
3
4
5
D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
YES
NO
If not, please state your reason:
Rich text editor If not, please state your reason:
D1.3 Comments or suggestions for improvement. Please specify:
Rich text editor D1.3 Comments or suggestions for improvement. Please specify:
respondent
Respondent's Name:
Company Name & Address:
Rich text editor Company Name & Address:
Contact No:
E-mail:
endofquestion
