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Drop Off Library
SIRIM STS CSS 2017
TRAINING & CONSULTANCY SERVICE
A1. How do you know about our services?
A2. How often do you seek SIRIM STS services in year 2017?
3 times & above
A3. Your company category
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
B1. Accessibility to SIRIM STS personnel
B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
C1. QUALITY OF SERVICES
C1.1 Answering enquiries
C1.2 Issuance of quotations
C1.3 Confirmation of trainings
C1.4 Availability of brochures
C1.5 Trainer’s CV
C1.6 Issuance of certificates
C1.7 Issuance of receipts
C1.8 Issuance of tax invoices
C2. Will you send your staff to our training in the future?
C3. Have the competencies of your staff improved after attending our training?
D1. CUSTOMER SATISFACTION
D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
If not, please state your reason:
Rich text editor If not, please state your reason:
D1.3 Comments or suggestions for improvement. Please specify:
Rich text editor D1.3 Comments or suggestions for improvement. Please specify:
Company Name & Address:
Rich text editor Company Name & Address: