SSTS-CSS-2017MSD

sectionA HIDDEN
A1. How do you know about our services? Emails; Referrals
A2. How often do you seek SIRIM STS services in year 2017? 3 times & above
A3. Your company category Industry
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale: HIDDEN
satisfactionlevel HIDDEN
sectionB HIDDEN
B1. Accessibility to SIRIM STS personnel
    
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B1.1 Through telephone 
B1.2 Prompt reply to messages 
B1.3 Call transferred to appropriate section 
sectionC HIDDEN
C1. EXPERTISE OF SECRETARY
    
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C1.1 Knowledge in standards development procedures 
C1.2 Communication skills 
C2. ORGANISATIONAL EFFICIENCY
    
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C2.1 Timeliness (meeting preparation/document distribution) 
C2.2 Information dissemination 
C2.3 Ease of contact with secretary (eg. telephone, emails, fax) 
C2.4 Follow-up actions adequately taken 
C3. PHYSICAL FACILITIES AND ENVIRONMENT
    
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C3.1 Meeting rooms: Adequacy of audio visual equipment 
C3.2 Meeting rooms: Cleanliness 
C3.3 Meeting rooms: Comfort 
C3.4 Proper signage and directions to meeting rooms 
C4 CUSTOMER SERVICE
    
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C4.1 Responsiveness to phone calls 
C4.2 Courtesy level of staff 
C4.3 Refreshments 
sectionD HIDDEN
D1. CUSTOMER SATISFACTION
    
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D1.1 Overall satisfaction of our services to your company 
D1.2 Will you continue to do business with SIRIM STS? YES
If not, please state your reason:
 
D1.3 Comments or suggestions for improvement. Please specify:

‚ÄčThis survey should have not applicable. as respondent may not have used some of the services in the questioneer.

respondent HIDDEN
Respondent's Name:  
Company Name & Address:
 
Contact No:  
E-mail:  
endofquestion HIDDEN