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SSTS-CSS-2017MSD

sectionA HIDDEN
A1. How do you know about our services? Referrals
A2. How often do you seek SIRIM STS services in year 2017? Twice
A3. Your company category NGO
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale: HIDDEN
satisfactionlevel HIDDEN
sectionB HIDDEN
B1. Accessibility to SIRIM STS personnel
    
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B1.1 Through telephone 
B1.2 Prompt reply to messages 
B1.3 Call transferred to appropriate section 
sectionC HIDDEN
C1. EXPERTISE OF SECRETARY
    
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C1.1 Knowledge in standards development procedures 
C1.2 Communication skills 
C2. ORGANISATIONAL EFFICIENCY
    
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C2.1 Timeliness (meeting preparation/document distribution) 
C2.2 Information dissemination 
C2.3 Ease of contact with secretary (eg. telephone, emails, fax) 
C2.4 Follow-up actions adequately taken 
C3. PHYSICAL FACILITIES AND ENVIRONMENT
    
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C3.1 Meeting rooms: Adequacy of audio visual equipment 
C3.2 Meeting rooms: Cleanliness 
C3.3 Meeting rooms: Comfort 
C3.4 Proper signage and directions to meeting rooms 
C4 CUSTOMER SERVICE
    
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C4.1 Responsiveness to phone calls 
C4.2 Courtesy level of staff 
C4.3 Refreshments 
sectionD HIDDEN
D1. CUSTOMER SATISFACTION
    
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D1.1 Overall satisfaction of our services to your company 
D1.2 Will you continue to do business with SIRIM STS? YES
If not, please state your reason:
 
D1.3 Comments or suggestions for improvement. Please specify:

​SIRIM need rebranding and upgrade  image decor and infrastructure to meet high demand of industries.
respondent HIDDEN
Respondent's Name: Zaiton Sharif
Company Name & Address:

​Malaysian Industrial Hygiene Association (MIHA)
Contact No: 0123702392
E-mail: zaishdoah@yahoo.com
endofquestion HIDDEN