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SSTSCustomerSatisfactionSurvey2018
SSTS-CSS-2017SalesOfStds
SSTS-CSS-2017SISD
SSTS-CSS-2017MSD
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SSTS-CSS-2017MSD
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sectionA
HIDDEN
A1. How do you know about our services?
Emails
A2. How often do you seek SIRIM STS services in year 2017?
None
A3. Your company category
Industry
Please indicate your level of satisfaction on our quality of services in the relevant sections based on the following scale:
HIDDEN
satisfactionlevel
HIDDEN
sectionB
HIDDEN
B1. Accessibility to SIRIM STS personnel
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B1.1 Through telephone
B1.2 Prompt reply to messages
B1.3 Call transferred to appropriate section
sectionC
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C1. EXPERTISE OF SECRETARY
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C1.1 Knowledge in standards development procedures
C1.2 Communication skills
C2. ORGANISATIONAL EFFICIENCY
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5
C2.1 Timeliness (meeting preparation/document distribution)
C2.2 Information dissemination
C2.3 Ease of contact with secretary (eg. telephone, emails, fax)
C2.4 Follow-up actions adequately taken
C3. PHYSICAL FACILITIES AND ENVIRONMENT
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C3.1 Meeting rooms: Adequacy of audio visual equipment
C3.2 Meeting rooms: Cleanliness
C3.3 Meeting rooms: Comfort
C3.4 Proper signage and directions to meeting rooms
C4 CUSTOMER SERVICE
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C4.1 Responsiveness to phone calls
C4.2 Courtesy level of staff
C4.3 Refreshments
sectionD
HIDDEN
D1. CUSTOMER SATISFACTION
1
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3
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D1.1 Overall satisfaction of our services to your company
D1.2 Will you continue to do business with SIRIM STS?
YES
If not, please state your reason:
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D1.3 Comments or suggestions for improvement. Please specify:
yz3uac4fip
respondent
HIDDEN
Respondent's Name:
yz3uac4fip
Company Name & Address:
yz3uac4fip
Contact No:
yz3uac4fip
E-mail:
0ffh62pe5lm@gmail.com
endofquestion
HIDDEN
Created at 11/24/2022 12:41 AM by
Last modified at 11/24/2022 12:41 AM by