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PUBLIC SURVEY
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CUSTOMER SATISFACTION SURVEY 2016
-------------------------------------- SECTION A ----------------------------------
GENERAL SERVICES
Perkhidmatan Am
A1. Accessibility to SIRIM STS personnel
Askses kepada kakitangan SIRIM STS
1
2
3
4
5
N/A
A1.1 Through telephone / Melalui telefon
A1.2 Prompt reply to messages / Cepat memberi maklumbalas
A1.3 Call transferred to appropriate section / Panggilan disambungkan ke seksyen berkaitan
A2. How do you know about our services?
Bagaimana anda tahu mengenai perkhidmatan kami?
Emails/Email
-------------------------------------- SECTION B ----------------------------------
TRAINING AND CONSULTANCY SERVICES
Perkhidmatan Latihan dan Perundingan
B1. QUALITY OF SERVICES
Kualiti Perkhidmatan
1
2
3
4
5
N/A
B1.1 Answering enquiries / Menjawab pertanyaan
B1.2 Issuance of quotations / Pengeluaran sebutharga
B1.3 Confirmation of trainings / Pengesahan kursus/latihan
B1.4 Availability of brochures / Kesediaan risalah
B1.5 Trainer’s CV / Biodata Penceramah
B1.6 Issuance of certificates / Pengeluaran sijil
B1.7 Issuance of receipts / Pengeluaran resit bayaran
B1.8 Issuance of tax invoices / Pengeluaran inbois cukai
B2. Will you send your staff to our training in the future?
Adakah anda akan menghantar anggota kerja untuk menghadiri kursus kami pada masa hadapan?
Yes
B3. Have the competencies of your staff improved after attending our training?
Adakah kecekapan anggota kerja anda meningkat selepas menghadiri kursus kami?
Yes
-------------------------------------- SECTION C ----------------------------------
STANDARD DEVELOPMENT ACTIVITIES
Aktiviti Pembangunan Standard
C1. EXPERTISE OF SECRETARY
Kepakaran setiausaha
1
2
3
4
5
N/A
C1.1 Knowledge in standards development procedures / Pengetahuan dalam prosedur pembangunan standard
C1.2 Communication skills / Kemahiran komunikasi
C2. ORGANISATIONAL EFFICIENCY
Kecekapan organisasi
1
2
3
4
5
N/A
C2.1 Timeliness (meeting preparation/document distribution) / Ketepatan Masa (persediaan mesyuarat/pengeluaran dokumen)
C2.2 Information dissemination / Penyebaran maklumat
C2.3 Ease of contact with secretary (eg. telephone, emails, fax) / Kemudahan menghubungi setiausaha (contoh: telefon, email, fax)
C2.4 Follow-up actions adequately taken / Tindakan susulan diambil secukupnya
C3. PHYSICAL FACILITIES AND ENVIRONMENT
Kemudahan fizikal dan persekitaran
C3.1 Meeting rooms
Bilik mesyuarat
1
2
3
4
5
N/A
C3.1.1 Adequacy of audio visual equipment/Kecukupan peralatan audio visual
C3.1.2 Cleanliness/Kebersihan
C3.1.3 Comfort/Keselesaan
C3.2 Proper signage and directions to meeting rooms
Papan tanda dan petunjuk arah ke bilik mesyuarat
1
2
3
4
5
N/A
Proper and easy/Lengkap dan mudah
C4. CUSTOMER SERVICE
Khidmat Pelanggan
1
2
3
4
5
N/A
C4.1 Responsiveness to phone calls / Memberi maklum balas kepada panggilan telefon
C4.2 Courtesy level of staff / Tahap budi bahasa kakitangan
C4.3 Refreshments / Makanan dan minuman
-------------------------------------- SECTION D ----------------------------------
OTHERS/Lain-lain
COMMENTS OR SUGGESTIONS FOR IMPROVEMENT (PLEASE SPECIFY)
Komen atau cadangan untuk penambahbaikan (Sila nyatakan)
Contact Information (Optional)
Maklumat untuk dihubungi (pilihan)
Name
Nama
Organisation/Company
Organisasi/Syarikat
Office telephone number
Nombor telefon pejabat
Mobile telephone number
Nombor telefon mudahalih
Email
Emel
Thank you for your time and respond.
Terima kasih di atas masa dan maklum balas anda.
Survey Completed
Created at 8/19/2016 10:08 AM by ***
Last modified at 8/19/2016 10:08 AM by ***