CUSTOMER SATISFACTION SURVEY 2016

--------------------------------------   SECTION A   ----------------------------------
GENERAL SERVICES
Perkhidmatan Am
A1. Accessibility to SIRIM STS personnel
      Askses kepada kakitangan SIRIM STS
     
  12345N/A
A1.1 Through telephone / Melalui telefon 
A1.2 Prompt reply to messages / Cepat memberi maklumbalas 
A1.3 Call transferred to appropriate section / Panggilan disambungkan ke seksyen berkaitan 
A2.    How do you know about our services?
Bagaimana anda tahu mengenai perkhidmatan kami?
Emails/Email
--------------------------------------   SECTION B   ----------------------------------
TRAINING AND CONSULTANCY SERVICES
Perkhidmatan Latihan dan Perundingan
B1.  QUALITY OF SERVICES
       Kualiti Perkhidmatan
     
  12345N/A
B1.1 Answering enquiries / Menjawab pertanyaan 
B1.2 Issuance of quotations / Pengeluaran sebutharga 
B1.3 Confirmation of trainings / Pengesahan kursus/latihan 
B1.4 Availability of brochures / Kesediaan risalah 
B1.5 Trainer’s CV / Biodata Penceramah 
B1.6 Issuance of certificates / Pengeluaran sijil 
B1.7 Issuance of receipts / Pengeluaran resit bayaran 
B1.8 Issuance of tax invoices / Pengeluaran inbois cukai 
B2. Will you send your staff to our training in the future?
     Adakah anda akan menghantar anggota kerja untuk menghadiri kursus kami pada masa hadapan?
Yes
B3. Have the competencies of your staff improved after attending our training?
      Adakah kecekapan anggota kerja anda meningkat selepas menghadiri kursus kami?
Yes
--------------------------------------   SECTION C   ----------------------------------
STANDARD DEVELOPMENT ACTIVITIES
Aktiviti Pembangunan Standard
C1. EXPERTISE OF SECRETARY
      Kepakaran setiausaha
     
  12345N/A
C1.1 Knowledge in standards development procedures / Pengetahuan dalam prosedur pembangunan standard 
C1.2 Communication skills / Kemahiran komunikasi 
C2. ORGANISATIONAL EFFICIENCY
      Kecekapan organisasi
     
  12345N/A
C2.1 Timeliness (meeting preparation/document distribution) / Ketepatan Masa (persediaan mesyuarat/pengeluaran dokumen) 
C2.2 Information dissemination / Penyebaran maklumat 
C2.3 Ease of contact with secretary (eg. telephone, emails, fax) / Kemudahan menghubungi setiausaha (contoh: telefon, email, fax) 
C2.4 Follow-up actions adequately taken / Tindakan susulan diambil secukupnya 
C3. PHYSICAL FACILITIES AND ENVIRONMENT Kemudahan fizikal dan persekitaran
C3.1 Meeting rooms
     Bilik mesyuarat
     
  12345N/A
C3.1.1 Adequacy of audio visual equipment/Kecukupan peralatan audio visual 
C3.1.2 Cleanliness/Kebersihan 
C3.1.3 Comfort/Keselesaan 
C3.2 Proper signage and directions to meeting rooms
Papan tanda dan petunjuk arah ke bilik mesyuarat
     
  12345N/A
Proper and easy/Lengkap dan mudah 
C4. CUSTOMER SERVICE
      Khidmat Pelanggan
     
  12345N/A
C4.1 Responsiveness to phone calls / Memberi maklum balas kepada panggilan telefon 
C4.2 Courtesy level of staff / Tahap budi bahasa kakitangan 
C4.3 Refreshments / Makanan dan minuman 
--------------------------------------   SECTION D   ----------------------------------
OTHERS/Lain-lain

COMMENTS OR SUGGESTIONS FOR IMPROVEMENT (PLEASE SPECIFY)
Komen atau cadangan untuk penambahbaikan (Sila nyatakan)

​More interaction and communication be in place.

Contact Information (Optional) Maklumat untuk dihubungi (pilihan)
Name
Nama
Ahmad Khairiri
Organisation/Company
Organisasi/Syarikat
PETRONAS
Office telephone number
Nombor telefon pejabat
03-23921009
Mobile telephone number
Nombor telefon mudahalih
 
Email
Emel
khairir@petronas.com.my
Thank you for your time and respond.
Terima kasih di atas masa dan maklum balas anda.
Survey Completed