SME Survey

1. What is your main activity? (Please tick appropriate boxes.)
1.1 Manufacturing Activity
   
1.2 Services Activity
   
2. Which type of products do you sell? (Please tick all appropriate boxes.)
3. What are the geographical markets you are active in? (Please tick all appropriate boxes.)
   
4. What was the number of employees in your company in 2012?

5. What was the number of employees in your company in 2014?

6. What was the turnover of your company in 2012? (RM)

7. What was the turnover of your company in 2014? (RM)

8. Have you attributed some budget for the improvement of your products, processes, marketing
and/or organisation last year? (Please tick one box only.) If yes, how much budget have you spent?
9. Has this budget changed in the last 3 years?(Please tick one only. If  your answer is "Yes", please fill in the provided input box as %.)
   
10. Have you spent budget on external support (e.g. help from consultants, universities or research
organisations) for the improvement of your products, processes, marketing and/or organisation
last year? (Please tick one box only.)
11. Have you received external funding for the improvement of your products, processes, marketing
and/or organisation last year? (Please tick one box only.)
Market Position in Industry (Please tick appropriate boxes.).
In which position of your industry did your company start? Example: product sales
Where is your company today? Example: product manufacturing and sales
And what is your vision for the future (i.e. the next 10 years)? Example: product manufacturing,
sales and recycling
  Start Today Future 
  123N/A
1. Material supply/treatment 
2. Technology development 
3. Product development/design (incl. parts and component development/design) 
4. Product manufacturing (incl. parts and component manufacturing) 
5. Product sales & delivery 
6. Product maintenance (after-sales services) 
7. Product recycling 
8. Service development 
9. Service sales & delivery 
What is the most profitable position in your value chain you could achieve in the future? (Please insert one number only)

Strategic Objectives (Please tick two boxes in each line.)
How important were the following strategic objectives for you in the last 3 years?
  Very Low Average Very High
  1234
Growth: Offer new products to your current customers 
Growth: Offer new products to new customers 
Growth: Attract new customers in current geographical markets with 
existing products 
Growth: Enter new geographical markets with existing products 
Productivity: Save energy costs by e.g. reducing consumption or 
replacing main consumers 
Productivity: Save material (costs) by e.g. reducing waste or by 
introducing new processes/technologies 
Productivity: Save labour costs without reducing skilled work force by 
e.g. optimizing work procedures 
Productivity: Improve machinery & equipment e.g. by maintaining 
them or optimising our plant layout 
How important will they be in the next 3 years?
  Decreasing  Increasing
  123
Growth: Offer new products to your current customers 
Growth: Offer new products to new customers 
Growth: Attract new customers in current geographical markets with 
existing products 
Growth: Enter new geographical markets with existing products 
Productivity: Save energy costs by e.g. reducing consumption or 
replacing main consumers 
Productivity: Save material (costs) by e.g. reducing waste or by 
introducing new processes/technologies 
Productivity: Save labour costs without reducing skilled work force by 
e.g. optimizing work procedures 
Productivity: Improve machinery & equipment e.g. by maintaining 
them or optimising our plant layout 
Innovation Activities (Please tick two boxes in each line.). Which innovation activities did you focus on in the last 3 years to achieve the objectives above?
  Very Low Average Very High
  1234
1. Product/Service innovations: Improvement of goods 
2. Product/Service innovations: Improvement of services 
3. Product/Service innovations:Acquisition/purchasing of new technologies 
4. Product/Service innovations: Adaptation of technologies 
5. Product/Service innovations: Development of new technologies 
6. Product/Service innovations: Development of new goods 
7. Product/Service innovations: Development of new services 
8. Product/Service innovations: Development of new technologies 
9. Product/Service innovations: Introduction of new solutions to the market 
10. Others: Process innovations 
11. Others: Organisational innovations7 
12. Others: Marketing innovations8 
13. Others: Fulfilling of regulations and standards 
Additional ones (to be added if necessary)
Which will you focus on in the next 3 years?
  Decreasing  Increasing
  123
1. Product/Service innovations: Improvement of goods 
2. Product/Service innovations: Improvement of services 
3. Product/Service innovations:Acquisition/purchasing of new technologies 
4. Product/Service innovations: Adaptation of technologies 
5. Product/Service innovations: Development of new technologies 
6. Product/Service innovations: Development of new goods 
7. Product/Service innovations: Development of new services 
8. Product/Service innovations: Development of new technologies 
9. Product/Service innovations: Introduction of new solutions to the market 
10. Others: Process innovations 
11. Others: Organisational innovations7 
12. Others: Marketing innovations8 
13. Others: Fulfilling of regulations and standards 
Additional ones (to beaded if necessary)
What is the typical innovation focus of Malaysian SME from your point of view? (Please insert max. 3 numbers from the table above)

Success Factors of Innovation (Please tick one box in each line.). To what extent do you agree to the following statements? (External factors)
  I totally Disagree Average I Totally Adree
  1234
We get the external funding that we need to innovate. 
We have suitable business partners. 
We have a good position in our (target) market. 
We regularly collaborate with universities/research institutes. 
There are no/few competitors in our (target) market. 
To what extent do you agree to the following statements? (Internal factors)
  I Totally Disagree Average I Totally Agree
  1234
We have good production facilities/technologies. 
We have good product technologies. 
We have access to all product/production technologies we need. 
We have good market access. 
Our workforce has the skills we need to be innovative. 
Our managers have long-term work experience in our business. 
We successfully export our goods . 
We have a good innovation culture. 
We have good project managers. 
The organizational structures of our company facilitate innovation 
(e.g. multi-functional teams). 
We have a systematic and flexible innovation process. 
We have defined an innovation strategy for the next years and 
make sure that our organisational structures are aligned to it. 
We have a clear vision related to the future of our target markets. 
We are aware of key technology trends relevant for our business. 
We are aware of the current market situation and key market 
trends in our business (customers, competitors). 
Are there any other major problems that prevent your company from growing and getting more
productive? If so, what are they?
Needed Support (Please tick two boxes in each line.).
Research and Technology Innovation: How important is the following support for your innovation activities?
  Very Low Average Very High
  1234
Technology assessment (strategy, structure, process) 
Technology acquisition /procurement 
Technology development 
Product development 
Technical assessment and consultation (process and 
system optimization, e.g. from resource perspective) 
Innovation capacity building 
Commercialisation 
Technical services: How important is the following support for your innovation activities?
  Very Low Average Very High
  1234
Standardisation 
Calibration and measurement 
IP services 
Information services (publications, WTO TBT focal 
point) 
Conformity assessment: How important is the following support for your innovation activities?
  Very Low Average Very High
  1234
Testing 
Product certification and inspection 
Management system certification 
Training & Consultancy: How important is the following support for your innovation activities?
  Very Low Average Very High
  1234
Management training (e.g. entrepreneurship) 
Management system training (e.g. ISO 9001, 14001, 
18001, 50001) 
Training on quality methods (e.g. Six Sigma, 5S, quality 
control) 
Support for funding application 
Others (Please add additional ones if needed)
Do you have or still need this support?
Research and Technology Innovation: Do you have or still need this support?
  Used  Needed
  123
Technology assessment (strategy, structure, process) 
Technology acquisition /procurement 
Technology development 
Product development 
Technical assessment and consultation (process and 
system optimization, e.g. from resource perspective) 
Innovation capacity building 
Commercialisation 
Technical Services: Do you have or still need this support?
  Used  Needed
  123
Standardisation 
Calibration and measurement 
IP services 
Information services (publications, WTO TBT focal 
point) 
Conformity Assessment: Do you have or still need this support?
  Used  Needed
  123
Testing 
Product certification and inspection 
Management system certification 
Training and Consultancy: Do you have or still need this support?
  Used  Needed
  123
Management training (e.g. entrepreneurship) 
Management system training (e.g. ISO 9001, 14001, 
18001, 50001) 
Training on quality methods (e.g. Six Sigma, 5S, quality 
control) 
Support for funding application 
Other support availability used or needed? (Please add additional ones if needed)
Which technology and/or application fields should Malaysian research organisations (e.g. SIRIM,
MIMOS, etc.) focus on to better address your needs? (please specify area)
Follow-up (Please tick as appropriate)
Company Name

Company Address

Year of foundation

Contact Person

Position in company

Phone number

Email address

Thank you for your time. Have a great day. *